Sonus NetScore Offers Customers Improved Network Performance Through Real Time Network Analysis And Reporting

WESTFORD, Mass., Aug. 20 /PRNewswire-FirstCall/ -- Sonus Networks Inc., providing network transformation through IP communications technology, today announced the availability of Sonus NetScore(TM), a new network performance analyzer that enables customers to increase operational efficiencies, reduce infrastructure costs and maximize return on investment. Sonus NetScore(TM) uses advanced analytics to determine voice network performance and identify key performance indicators (KPIs) to provide consistent and meaningful data for understanding network quality, performance and reliability through call detail record (CDR) analysis.

Based on years of voice over IP network design and optimization expertise, Sonus has developed Sonus NetScore(TM) to provide an intelligent analysis of every call, offering a level of granularity previously unavailable. This enables network operators to better manage fluctuating call volumes, identify specific issues to protect quality of service for their subscribers and help to justify additional capacity investment to meet business needs.

"Voice networks are dynamic by nature. When making the strategic migration from TDM to IP, the ability to provide business managers with real time data about network performance becomes critical to maintaining maximum availability of the network as well as justification for continued investment for efficient growth," said Wassim Matragi, vice president, network technologies for Sonus Networks' global services group. "We have been helping customers to maximize their return on investments through Sonus professional services for many years, and now with Sonus NetScore, we are providing a platform to create and monitor these critical KPIs in real time."

The Sonus NetScore(TM) CDR analyzer provides a real time analysis of call detail records from across the network giving network operators a live view into the status, efficiency and available capacity of their core business asset. Key performance indicators such as answer seizure, answer bid, network effectiveness and disconnect category ratios are presented in easy to read graphical reports that can be analyzed against quality of service metrics, gateway to gateway IP packet loss and detailed gateway/truck group data to give the most comprehensive set of voice network data and analysis available to Sonus customers today.

"In today's environment, network operators need to understand current network performance before making additional investments," commented Elisabeth Rainge, director, NGN operations at IDC. "Maintaining call quality and the highest levels of customer service are dependent on the overall efficiency of the network. To stay in step with corporate goals, the network teams must develop and maintain metrics on network health as a foundation on which to build the business case to increase network capacity."