Duke Revamps Access

Duke University Medical Center is currently overhauling its security and storage operations in an attempt to lock down its critical data and meet its regulatory commitments.

Rafael Rodriguez, the Medical Center's associate CIO, says the organization is looking to ease the strain on its helpdesk by deploying Tivoli's Identity Manager software to handle passwords across a slew of complex medical systems.

"About 40 percent of the calls to our helpdesk are for password resets," he explains. With Identity Manager, end users can reset the passwords themselves, and these can then be synchronized across medical systems, laptops, and workstations.

With around 1,500 faculty physicians and over 800 staff members, setting and resetting passwords has traditionally been something of a logistical nightmare for Rodriguez and his staff. "Some end users had as many as 20 different applications, so you can imagine this was quite a high pain point," he explains.

Get the rest of the story at Dark Reading.James Rogers, Senior Editor, Byte and Switch