Amazon Enhances Support

SEATTLE -- Amazon Web Services LLC (AWS), an affiliate of Amazon.com, Inc. (NASDAQ:AMZN), today announced the availability of AWS Premium Support. AWS Customers who sign up for AWS Premium Support will receive personalized technical assistance from the Amazon Web Services team, whenever and as frequently as their business demands. The service offers support for operational issues or technical questions during development, test or integration. Customers can contact AWS developer support engineers and count on fast, predictable response times and personalized support to help bring their issues to resolution. AWS Premium Support is currently available to customers of the Amazon Simple Storage Service (Amazon S3), Amazon Elastic Compute Cloud (Amazon EC2), and Amazon Simple Queue Service (Amazon SQS).

Increasingly, businesses that depend on AWS Infrastructure Services have asked for deeper levels of technical support,” said Adam Selipsky, Vice President of Product Management and Developer Relations for Amazon Web Services. “With today’s launch of AWS Premium Support, customers who experience operational issues or have technical questions can now contact our team of AWS developer support engineers and count on guaranteed response times and one-on-one support to help bring their issues to resolution.”

Amazon Web Services LLC