EMC Powers Delta Dental

HOPKINTON, Mass. -- EMC Corporation (NYSE: EMC - News), the world leader in information infrastructure solutions, today announced that Northeast Delta Dental, a leading administrator of dental benefits in Maine, New Hampshire and Vermont, has gained control over soaring volumes of insurance claims by utilizing a sophisticated EMC archiving solution. The solution, which employs EMC DiskXtender® file system archiving software and EMC Centera(TM) content-addressed storage, enables Delta Dental to comply more effectively with the requirements of state departments of insurance, improve the responsiveness of customer service, and extend the value of its information technology investments.

Northeast Delta Dental's archiving implementation was recently honored at Computerworld's Storage Networking World, having been selected in the "Best Practices in Storage" Awards Program as winner of the Innovation and Promise category. These awards recognize organizations that have created strategic business value through the innovative use of storage technologies and services.

Dan Kaplan, Manager of Networking & Technical Support for Northeast Delta Dental, said, "We are under scrutiny by three state departments of insurance and must be able to respond promptly to their requests, as well as to day-to-day inquiries from customers and dental offices. Traditionally, we stored scanned images of claims on file servers and manually archived them to tape. But as our business expanded and the volume of new claims grew to 5,000 per day, this explosion of digital images was overwhelming storage capacity on our servers and threatening to shut down our core applications. Our IT staff was consumed with moving older claims from the servers to tape, which then had to be transported to an offsite vault.

"With EMC's file system archiving solution, our customer service representatives, state auditors, and our other employees can access claims in seconds, rather than the hours or even days it used to take our IT staff to find and restore the tapes and retrieve the claims. This solution not only saves us time and money, but also enables our company representatives to serve our customers and dentists more effectively. And we're also able to comply with stringent state regulations more efficiently than ever before."

EMC Corp.