Axeda Touts ServiceLink 5

FOXBORO, Mass. -- Axeda Corporation, the secure remote service and support company, is extending its Axeda ServiceLink 5 product suite to the enterprise. With new capabilities, the solution is designed specifically to help IT organizations centrally manage how vendors and service providers access the data center to deliver remote support to their mission-critical IT assets.

The award-winning Axeda ServiceLink solution is already deployed and proven in some of the most secure environments in the world and is used by leading product manufacturers, including EMC, Network Appliance and Quantum. It delivers maximized product uptime, without the risks and expense associated with traditional virtual private network (VPN) and modem-based solutions.

IT managers, painfully aware of the cost and implications of downtime, have set up VPNs so that vendors can remotely monitor and service their products. These efforts are undermined by the fact that two out of every three VPNs have at least one medium-level flaw that poses a risk of a security breach[i][i]. At an estimated cost of $30-$150 per record for a data breach[ii][ii], this can mean hundreds of millions of dollars in lost revenues for a large enterprise.

“The diversity of remote service technologies and the sheer volume of vendors and service providers coming onto the network are creating vulnerabilities and driving the need for a simplified and centralized way to manage access and audit the actions performed on enterprise systems,” said Eric Goodness, Vice President, Managed and Professional Services, Gartner. “As large organizations authorize remote support by multiple vendors in an effort to maximize system uptime and reduce total cost of ownership, it becomes incredibly difficult to track all access and maintain data center security.”

Axeda Systems Inc.