Vice PresidentIrwin Lazar is the Vice President and Service Director at Nemertes Research, where he manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Irwin is responsible for benchmarking the adoption and use of emerging technologies in areas including VOIP, UC, video conferencing, social computing, collaboration, contact center and customer engagement. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, he is a frequent resource for the business and trade press and is regular speaker at events such as Enterprise Connect, where he co-chairs the WebRTC track, and Interop.