Commentary

Over the past few weeks, we have gotten to know Jim - a veteran IT manager who needs to deploy an application performance management (APM) solution. His objectives are to establish key performance indicators around the application including performance metrics and service licensing agreements (SLA). His billing system also has service catalog and fairly detailed security and reporting modules built into the system. As a web-based application, the backend database is distributed, and the applica

byMichael Biddick